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Creating a customer service organisation - a culture - Change management Article
The article entitled: "Creating a customer service organisation - a culture" is in the Change management Articles section of Operations Management Papers area...
ARTICLE DESCRIPTION: Details the steps needed to create a customer focus campaign within an organisation and describes the benefits to be achieved.
MORE INFO: Creating a customer service organisation - a culture Details the steps needed to create a customer focus campaign within an organisation and describes the benefits to be achieved.
PUBLISHER: Institute of Operations Management
Vol 23 - No 07 - September 1997
The article can be downloaded in full from the publisher's site i.e. the Institute of Operations Management.
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