The article entitled: "Where To Start? What To Start? How To Start? What Steps To Take? Don't Want To Start: Part 1" is in the Customer relations management Articles section of Operations Management Papers area...

ARTICLE DESCRIPTION: The biggest challenge to investing in service solution tools is not necessarily the cost, but the time and effort it takes to implement them and generate the value.

MORE INFO: Where To Start? What To Start? How To Start? What Steps To Take? Don't Want To Start: Part 1 The biggest challenge to investing in service solution tools is not necessarily the cost, but the time and effort it takes to implement them and generate the value. Today's modern service directors have a growing list of requirements and responsibilities to face. They have to be strategically aware, supporting their board room colleagues in driving the business, while focusing on raising the performance of their own operation. They need to help the business differentiate itself from competitors by introducing new productivity tools, and better utilising working capital,people, and inventory; all of which are seen by many as potential liabilities rather than as assets.

PUBLISHER: Institute of Operations Management

Page number: 9 Word count: 1500

Vol 27 - No 07 - September 2001

The article can be downloaded in full from the publisher's site i.e. the Institute of Operations Management.

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Business Performance Improvement