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Exceeding customer expectations. What are the IT implications? - Computer systems Article
The article entitled: "Exceeding customer expectations. What are the IT implications?" is in the Computer systems Articles section of Operations Management Papers area...
ARTICLE DESCRIPTION: What implications does the increasing pressure for speed of response in customer contact have for a company's way of doing business and the IT systems that support them.
MORE INFO: Exceeding customer expectations. What are the IT implications? What implications does the increasing pressure for speed of response in customer contact have for a company's way of doing business and the IT systems that support them.
PUBLISHER: Institute of Operations Management
Vol 22 - No 08 - October 1996
The article can be downloaded in full from the publisher's site i.e. the Institute of Operations Management.
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