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Your lean toolbox: service recovery, customer retention and the three Rs - Customer service Article
The article entitled: "Your lean toolbox: service recovery, customer retention and the three Rs" is in the Customer service Articles section of Operations Management Papers area...
ARTICLE DESCRIPTION: Two significant pieces of research are highlighted in this section, which when combined, have great significance for customer retention in service and manufacturing business...
MORE INFO: Your lean toolbox: service recovery, customer retention and the three Rs Two significant pieces of research are highlighted in this section, which when combined, have great significance for customer retention in service and manufacturing business...
PUBLISHER: Institute of Operations Management
Page number: 27 Words: approx. 900
Vol 24 - No 09 - November 1998
The article can be downloaded in full from the publisher's site i.e. the Institute of Operations Management.
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