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eBusiness in service - Customer service Article
The article entitled: "eBusiness in service" is in the Customer service Articles section of Operations Management Papers area...
ARTICLE DESCRIPTION: Enterprises across all industry sectors who operate customer service and field service operations are under increasing pressure from their customers and business partners, to provide Internet access into their business operation, products and services...
MORE INFO: eBusiness in service Enterprises across all industry sectors who operate customer service and field service operations are under increasing pressure from their customers and business partners, to provide Internet access into their business operation, products and services... The demands for more responsive communications and services to business to business (B2B) and business to consumer (B2C) customers have increased rapidly as internet service technologies have matured and the internet service providers have become highly competitive with a consequent reduction in service costs...
PUBLISHER: Institute of Operations Management
Page number: Page: 18 Word count: Words: 1500
Vol 26 - No 06 - July/August 2000
The article can be downloaded in full from the publisher's site i.e. the Institute of Operations Management.
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