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Customer service: experiences from an ERP based maintenance and spares systems implementation - Customer service Article
The article entitled: "Customer service: experiences from an ERP based maintenance and spares systems implementation" is in the Customer service Articles section of Operations Management Papers area...
ARTICLE DESCRIPTION: This article presents the process by which Triton plc proceeded in implementing a company wide ERP system, which embraced, as a major component, the redesign of the customer service part of the operation
MORE INFO: Customer service: experiences from an ERP based maintenance and spares systems implementation This article presents the process by which Triton plc proceeded in implementing a company wide ERP system, which embraced, as a major component, the redesign of the customer service part of the operation
PUBLISHER: Institute of Operations Management
Page number: 15 Words: approx. 3 000
Vol 25 - No 03 - April 1999
The article can be downloaded in full from the publisher's site i.e. the Institute of Operations Management.
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