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Forecasting and scheduling in customer services - Customer service Article
The article entitled: "Forecasting and scheduling in customer services" is in the Customer service Articles section of Operations Management Papers area...
ARTICLE DESCRIPTION: Some of the methods of forecasting and scheduling and some aspects and pitfalls to avoid when trying to do so in a customer service environment.
MORE INFO: Forecasting and scheduling in customer services Some of the methods of forecasting and scheduling and some aspects and pitfalls to avoid when trying to do so in a customer service environment.
PUBLISHER: Institute of Operations Management
Vol 15 - No 03 - April/May 1989
The article can be downloaded in full from the publisher's site i.e. the Institute of Operations Management.
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