The article entitled: "Advanced Planning and Scheduling and Supply Chain Management: competitive survival in the customer-centric age" is in the Customer service Articles section of Operations Management Papers area...

ARTICLE DESCRIPTION: While Supply Chain Management (SCM) as a concept is hardly new, there is increasing interest in Advanced Planning & Scheduling (APS).

MORE INFO: Advanced Planning and Scheduling and Supply Chain Management: competitive survival in the customer-centric age While Supply Chain Management (SCM) as a concept is hardly new, there is increasing interest in Advanced Planning & Scheduling (APS). Today’s Internet-driven business environment has catapulted APS and SCM into the spotlight. In this brave new world, the Internet is empowering businesses to operate via new channels across a global market, whilst simultaneously subjecting them to harsh and unfamiliar competition, volatile demand and diminished customer loyalty. Meanwhile customers are demanding highly personalised service but delivered within ever decreasing timescales. Hence, the move towards mass customisation and the need to achieve high levels of responsiveness is forcing strategic change right throughout the supply chain. With the burgeoning arrival of new and different rivals competing for the same customer, organisations are now looking beyond their enterprise walls for competitive advantage....

PUBLISHER: Institute of Operations Management

Page number: Page: 9 Word count: Words: approx. 300

Vol 26 - No 02 - March 2000

The article can be downloaded in full from the publisher's site i.e. the Institute of Operations Management.

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