ARTICLE DESCRIPTION: SynQuest Inc has unveiled a new product to enable companies to provide customers with web access to the real time status of orders across the supply chain...It provides intelligent up-to-the-minute status of orders, allowing customers to make last minute changes and reduce customer service costs, through its self service capabilities. This real time capability is becoming increasingly important as production cycles dramatically shorten because of customer expectation for faster, more frequent order fulfillment, driven by the rise of e-business. Contact: SynQuest UK. on 01932 260340.

MORE INFO: Internet customer service software SynQuest Inc has unveiled a new product to enable companies to provide customers with web access to the real time status of orders across the supply chain...It provides intelligent up-to-the-minute status of orders, allowing customers to make last minute changes and reduce customer service costs, through its self service capabilities. This real time capability is becoming increasingly important as production cycles dramatically shorten because of customer expectation for faster, more frequent order fulfillment, driven by the rise of e-business. Contact: SynQuest UK. on 01932 260340.

PUBLISHER: Institute of Operations Management

Page number: Page: 10 Word count: Words: approx. 80

Vol 26 - No 03 - April 2000

The article can be downloaded in full from the publisher's site i.e. the Institute of Operations Management.

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