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What the Customer Wants: Making at the Pull of the Customer - Customer service Article
The article entitled: "What the Customer Wants: Making at the Pull of the Customer" is in the Customer service Articles section of Operations Management Papers area...
ARTICLE DESCRIPTION: In the previous articles in this series we have worked through the first three of the Lean Principles, namely understanding customer value, understanding the capability of a value stream and moving from ‘batch and queue’ to making the product flow through the value stream. In this article we will look at how we can exactly meet customer requirements at the pull of the customer as opposed to using a push system in which we force product through the value stream to meet anticipated demand.
MORE INFO: What the Customer Wants: Making at the Pull of the Customer In the previous articles in this series we have worked through the first three of the Lean Principles, namely understanding customer value, understanding the capability of a value stream and moving from ‘batch and queue’ to making the product flow through the value stream. In this article we will look at how we can exactly meet customer requirements at the pull of the customer as opposed to using a push system in which we force product through the value stream to meet anticipated demand. PULL SYSTEMS Let us start with a definition of ‘pull’ and more specifically a ‘pull system’. A pull system is a simple, visual method of automating stock replenishment, be it finished product, intermediate components or raw materials. The aim of such a system is to achieve 100% delivery performance for both quantity and timeliness.
PUBLISHER: Institute of Operations Management
Page number: 24 Word count: 2100
Vol 31 - No 04 - June 2005
The article can be downloaded in full from the publisher's site i.e. the Institute of Operations Management.
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