ARTICLE DESCRIPTION: UK-based international logistics service provider, Tibbett & Britten Group, has topped the league for logistics customer satisfaction throughout Europe in an independent client survey.

MORE INFO: Tops Client Satisfaction Survey UK-based international logistics service provider, Tibbett & Britten Group, has topped the league for logistics customer satisfaction throughout Europe in an independent client survey. Forming part of the European Logistics Benchmarking 2001 report, the company was identified as the second largest company in Europe in terms of contract logistics turnover (€2511 million in 2000). When a number of key qualitative criteria were researched, the results put them in clear first place – out-performing all competitors both in the UK and across the rest of Europe for levels of customer satisfaction. The group also gained No. 1 rankings for ‘Adaptability to Customer Needs' and Quality Management', plus a top five position for ‘Use of IT'. Tibbett & Britten Group Tel: 0208 367 9955 www.tibbett-britten.com

PUBLISHER: Institute of Operations Management

Page number: 6 Word count: 126

Vol 28 - No 02 - March 2002

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