The article entitled: "Integrated Performance Measurement Systems: An Audit Approach. Part 2: The Audit Process" is in the Customer relations management Articles section of Operations Management Papers area...

ARTICLE DESCRIPTION: Standards exist for quality management (ISO9000) and environmental management (ISO14000), and there is a model for Business Excellence. But, until very recently, there was no standard or reference model for performance measurement.

MORE INFO: Integrated Performance Measurement Systems: An Audit Approach. Part 2: The Audit Process Standards exist for quality management (ISO9000) and environmental management (ISO14000), and there is a model for Business Excellence. But, until very recently, there was no standard or reference model for performance measurement. This article, based on a chapter published in the Performance Measurement Handbook (GEE Publishing, 2001), introduces the Integrated Performance Measurement System Reference Model, which is designed to be a framework against which performance measurement systems can be audited. Presented in two parts. Part 1, published in February 2002 issue of Control, introduced the Competitive Business Structure, the foundation stone upon which the Reference Model and the Audit Process are built on. Part 2 (this part) introduces the Audit Structure and the Audit Process through three case studies.

PUBLISHER: Institute of Operations Management

Page number: 17 Word count: 3335

Vol 28 - No 02 - March 2002

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