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An objective look at Total Quality Management - Quality management Article
The article entitled: "An objective look at Total Quality Management" is in the Quality management Articles section of Operations Management Papers area...
ARTICLE DESCRIPTION: Defines Total Quality Management (TQM) and then looks at it in connection with the design of a service.
MORE INFO: An objective look at Total Quality Management Defines Total Quality Management (TQM) and then looks at it in connection with the design of a service.
PUBLISHER: Institute of Operations Management
Vol 19 - No 06 - October/November 1993
The article can be downloaded in full from the publisher's site i.e. the Institute of Operations Management.
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